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How to contact eBay customer support by phone, email, live chat, eBay Community, and Twitter

  • You may contact eBay buyer assist on the cellphone at 1-866-961-9253 or for tech assist at 1-866-961-9253.
  • You can too attain eBay buyer assist via dwell chat or electronic mail on their principal Assist website, though these options aren’t at all times accessible.
  • In the event you select to entry buyer assist via the “Assist & Contact” part on eBay’s website, the portal will allow you to slender down your concern and supply numerous methods to contact eBay about your particular downside.
  • eBay customer-support questions can be requested via the @AskeBay Twitter or via the eBay Neighborhood dialogue discussion board.
  • Go to Enterprise Insider’s homepage for extra tales.

Buyer assist at eBay can assist you with nearly any concern, whether or not it is an order that by no means arrived or a product that confirmed up broken or faulty. The e-commerce website’s customer-service channels may also help eBay sellers dealing with points. Whether or not you are shopping for, bidding, or promoting, eBay has customer-service representatives readily available that will help you.

The options to many widespread eBay points might be present in numerous articles revealed on the e-commerce website’s Assist web page — assume subjects like “Return an merchandise for a refund” or “Monitoring your merchandise.” Yow will discover these articles by punching just a few key phrases into the search bar underneath the “Assist & Contact” part of the positioning or searching the final matter pages.

See more: How do i contact ebay

Many points might be resolved rapidly simply by studying via previous articles or eBay Neighborhood boards — you are in all probability not the primary particular person to have the difficulty.

In the event you do not see your concern, contacting eBay buyer assist over the cellphone is as simple as dialing 1-866-961-9253. eBay even presents a callback function that allows you to determine once you need them to name you. Telephones aren’t everybody’s most well-liked technique for addressing customer-service points, although, so listed below are just a few others.

Again on the Assist portal, select which matter your concern falls underneath after which choose the e-mail eBay instantly choice. They typically reply inside 24 hours. You can too do a one-on-one dwell chat with a customer-support agent, although there could also be wait instances identical to the cellphone. People who find themselves huge on social media can attempt tweeting at eBay through the @AskeBay Twitter deal with.

In case your concern is not time-sensitive, take into account bringing it to the eBay Neighborhood. By this dialogue discussion board, you can begin a thread about your downside and members of the eBay group will reply or present suggestions. You can too use the eBay Neighborhood Information Base function to go looking a listing of generally requested questions.

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Easy methods to contact eBay buyer assist via the Assist portal

1. Log into your eBay account.

2. Click on “Assist & Contact” within the very prime menu bar within the prime left of the display screen.

Yow will discover this above the eBay homepage Search bar.

3. Scroll down and click on on the subject that aligns along with your concern.

eBay’s assist middle has solutions to continuously requested questions on shopping for, returns, delivery, charges, and your account.

4. Browse and choose the difficulty you are dealing with.

5. Click on the Assist article you assume will reply your query.

6. If the article does not clear up your concern, scroll to the underside of the web page and choose which technique of contact you need to make use of.

In the event you select to speak to buyer assist via chat or cellphone, eBay will present estimated wait instances.

7. In the event you do not see a technique you need to make use of, return to the Assist portal’s principal web page.

8. Scroll to the underside of the web page and choose your most well-liked contact technique underneath the “Want extra assist?” part.

Associated protection from How To Do Every part: Tech

  • Easy methods to get a refund on eBay utilizing the corporate’s Cash Again Assure

  • Easy methods to return an merchandise on eBay if it is faulty or broken, and meets the positioning’s necessities

  • ‘How lengthy does a purchaser need to pay on eBay?’: A purchaser has 2 days typically — this is what it is advisable to know

  • Easy methods to monitor an eBay order if the vendor has offered monitoring info, or contact the vendor for updates

  • Easy methods to hyperlink a PayPal account to your eBay account to make shopping for and promoting simpler and safer

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